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Returning
an Order
Before returning any article you must
contact The Greeting Store and request a
Return Merchandise Authorization (RMA)
number. This RMA number should be written
conspicuously on the outside of the return
shipment box. If you have any questions
please feel free to Contact
Us.
You may return an item, in its original
undamaged condition, for a refund
within 30 days of receiving it. All
returns must be accompanied by the
original packing slip. In order that we
may better serve you and other customers,
please tell us the specific reason for
your dissatisfaction. Include a written
note informing us whether you want the
item exchanged or the purchase price
refunded to you. (If you have received a
damaged or defective item please read the
section below titled "Damaged or
Defective Merchandise.") All returned
merchandise must be in "like new"
condition with all included instruction
sheets, certificates and warranties and in
its original box. The item(s) should be
returned in the same packaging material in
which it was received to protect it from
damage. We suggest using UPS or insured
Parcel Post for your protection. After a
return has been received, it will take 1-2
weeks to process. If you used a credit
card, the refund will be credited to your
account. If you paid by check or money
order, a refund check will be mailed to
you.
Mark the package with the RMA number and
ship to:
The Greeting Store - Returns
12227 Sandra Ave
Yuma, AZ 85367
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Damaged
or Defective Merchandise
On rare occasions you may receive an order
that has been damaged during shipment.
When your order is delivered by the
shipment carrier and before signing the
receipt, you should inspect each box for
signs of damage, such as crushed or torn
box. If the box shows signs of damage you
should sign the receipt with the words
"Exception - Damage." If, after opening
the box, you discover damaged items inside
and the damage appears to have been the
result of the box damage, you should
immediately contact the carrier to submit
a claim for damages. Keep all articles and
packaging in the box and retain for
inspection by the carrier. Please contact
The Greeting Store Contact
Us
immediately for our direct phone numbers
and we will do all that we can to help
expedite the claims process.
If
you receive an item that is damaged or
defective, but their is no evidence of
rough handling or damage to the shipment
box, you must notify The Greeting Store
within five (5) days of your
receipt of the damaged or defective item.
You must specifically indicate in this
initial communication that the item was
received in a damaged or defective state.
We will issue you an RMA No. and you can
ship the damaged or defective item back to
The Greeting Store. All returns must be
accompanied by the original packing slip.
Please include a note indicating whether
you want the item replaced or the purchase
price refunded. Damaged or defective items
must be received by The Greeting Store
within 14 days of your receipt of the RMA
number. It should be returned in the same
packaging material in which it was
received, with any additional cushioning
material necessary to prevent further
damage. We suggest using UPS or insured
Parcel Post for your protection. After we
receive the damaged or defective item we
will reship a new item to you or refund
your purchase price if you prefer. We will
also refund your return (ground rate)
shipping charge. (Please see the section
titled "Returning an Order" for
more information.)
If you do not notify The Greeting Store of
a damaged or defective item within 5 days
of receiving it, The Greeting Store shall
not be obligated to accept its return or
refund any money to you.
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Return
Policy
You may return merchandise, within 30
days, for a complete refund of your
purchase price less shipping and handling
costs. The original packing invoice must
be enclosed with your return to receive
credit. Please include your contact
information in the event that we have
questions regarding your return. For your
protection, we suggest that all returns be
properly packed and insured. Shipping
costs for returns are not refundable.
Send returns to:
The Greeting Store
12227 Sandra Ave
Yuma, AZ 85367
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Fine
Jewelry Limited Guarantee
If your fine jewelry purchase does not
meet your satisfaction, please
Contact
Us
and request a Fine Jewelry Return
Code. Immediately, return your order
and request either a refund or
replacement. Jewelry must arrive in its
original condition and with your original
package invoice enclosed. Please insure
your return, for your protection.
Some
conditions do apply to the return of
custom made items. Specially sized rings
and items which have been personalized in
any way are not eligible for refund or
exchange.
Please
refer to Guarantees
and
Warranties
for any further information.
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