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The Greeting Store - Return Policy

Message in a Bottle personalized greeting cards in a bottle and Gift store Return Policy.
Our goal is for you to be 100 percent satisfied with your recent purchase from TheGreetingStore.com



Return Policy Table Of Contents:

100% Money-Back Satisfaction Guarantee
All of our products are covered by our 100% Money-Back Satisfaction Guarantee. If you are dissatisfied with any item you have purchased from us, you may return it within 30 days of its delivery for a full refund of the purchase price. Your return shipping cost (ground rate) will be refunded only if the return is due to our error. You must notify The Greeting Store within five (5) days of your receipt of any damaged or defective merchandise.


Returning an Order
Before returning any article you must contact The Greeting Store and request a Return Merchandise Authorization (RMA) number. This RMA number should be written conspicuously on the outside of the return shipment box. If you have any questions please feel free to
Contact Us.

You may return an item, in its original undamaged condition, for a refund within 30 days of receiving it. All returns must be accompanied by the original packing slip. In order that we may better serve you and other customers, please tell us the specific reason for your dissatisfaction. Include a written note informing us whether you want the item exchanged or the purchase price refunded to you. (If you have received a damaged or defective item please read the section below titled "Damaged or Defective Merchandise.") All returned merchandise must be in "like new" condition with all included instruction sheets, certificates and warranties and in its original box. The item(s) should be returned in the same packaging material in which it was received to protect it from damage. We suggest using UPS or insured Parcel Post for your protection. After a return has been received, it will take 1-2 weeks to process. If you used a credit card, the refund will be credited to your account. If you paid by check or money order, a refund check will be mailed to you.
Mark the package with the RMA number and ship to:

The Greeting Store - Returns
12227 Sandra Ave
Yuma, AZ 85367

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Damaged or Defective Merchandise
On rare occasions you may receive an order that has been damaged during shipment. When your order is delivered by the shipment carrier and before signing the receipt, you should inspect each box for signs of damage, such as crushed or torn box. If the box shows signs of damage you should sign the receipt with the words "Exception - Damage." If, after opening the box, you discover damaged items inside and the damage appears to have been the result of the box damage, you should immediately contact the carrier to submit a claim for damages. Keep all articles and packaging in the box and retain for inspection by the carrier. Please contact The Greeting Store
Contact Us immediately for our direct phone numbers and we will do all that we can to help expedite the claims process.

If you receive an item that is damaged or defective, but their is no evidence of rough handling or damage to the shipment box, you must notify The Greeting Store within five (5) days of your receipt of the damaged or defective item. You must specifically indicate in this initial communication that the item was received in a damaged or defective state. We will issue you an RMA No. and you can ship the damaged or defective item back to The Greeting Store. All returns must be accompanied by the original packing slip. Please include a note indicating whether you want the item replaced or the purchase price refunded. Damaged or defective items must be received by The Greeting Store within 14 days of your receipt of the RMA number. It should be returned in the same packaging material in which it was received, with any additional cushioning material necessary to prevent further damage. We suggest using UPS or insured Parcel Post for your protection. After we receive the damaged or defective item we will reship a new item to you or refund your purchase price if you prefer. We will also refund your return (ground rate) shipping charge. (Please see the section titled "Returning an Order" for more information.)
If you do not notify The Greeting Store of a damaged or defective item within 5 days of receiving it, The Greeting Store shall not be obligated to accept its return or refund any money to you.

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Return Policy
You may return merchandise, within 30 days, for a complete refund of your purchase price less shipping and handling costs. The original packing invoice must be enclosed with your return to receive credit. Please include your contact information in the event that we have questions regarding your return. For your protection, we suggest that all returns be properly packed and insured. Shipping costs for returns are not refundable.

Send returns to:

The Greeting Store
12227 Sandra Ave
Yuma, AZ 85367

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Fine Jewelry Limited Guarantee
If your fine jewelry purchase does not meet your satisfaction, please
Contact Us and request a Fine Jewelry Return Code. Immediately, return your order and request either a refund or replacement. Jewelry must arrive in its original condition and with your original package invoice enclosed. Please insure your return, for your protection. Some conditions do apply to the return of custom made items. Specially sized rings and items which have been personalized in any way are not eligible for refund or exchange.

Please refer to Guarantees and Warranties for any further information.

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Refunds and Credits
Returns received in original condition and with the original package invoice will be processed within 60 days of receipt.

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